What is emotional intelligence?

Study for the WGU C464 Introduction to Communication Test. Study with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

Emotional intelligence refers to the ability to perceive, evaluate, and manage emotions in both oneself and others. This encompasses a range of skills including emotional awareness, empathy, and emotional regulation, which are essential for effective communication and interpersonal relationships. Individuals with high emotional intelligence can recognize emotional cues in themselves and others, which enables them to respond appropriately in various situations, facilitating better collaboration and understanding.

Understanding and managing emotions can lead to improved decision-making and conflict resolution, making emotional intelligence a crucial component in both personal and professional interactions. This quality allows individuals to navigate social complexities and maintain positive relationships, ultimately contributing to overall success in various domains of life.

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