What is reflective listening?

Reflective listening is primarily characterized by the act of paraphrasing or summarizing what the speaker has stated to ensure clarity and validation of their feelings or thoughts. This technique involves not just hearing the words being expressed but also interpreting the underlying emotions and meaning behind them. By rephrasing the speaker’s message, the listener demonstrates that they are engaged and interested in understanding, which fosters a supportive communication environment. This practice is essential in building rapport and trust, as it shows the speaker that their thoughts and feelings are valued and acknowledged.

In contrast, the other choices do not capture the essence of reflective listening. Listening without responding lacks the interaction that is crucial for effective communication, while multitasking detracts from true engagement. Memorizing what was said does not involve the necessary understanding and empathy that reflective listening embodies.